DigiLantern - Client Account Manager

Designation: Client Account Manager.

Experience: 2-5 years

Job Location: Noida, Sector 3

Job Purpose:

- The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally.

Job Description:

- Client Relationship Management: Penetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further.

- Building and maintaining strong, long-lasting customer relationships.

- Market Research: Collect Intelligence on the clients, their market, competitors & industry (project/report/escalations/minutes/meeting) to clients and manage client Satisfaction.

- Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure.

- Track Contract signing, Agreement receipt & overdue collections, etc.

- Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection.

- Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.

- Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account.

- Operating as the lead point of contact for any matters specific to the assigned account.

- Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.

- This position may require occasional travel.

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.