DGM - Transition

DGM – Transition

FUNCTION/ Department:Project Management

MNC BPO

Mumbai

FUNCTIONAL/ OPERATIONAL:

- Understand Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes; Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to IGSPL while reducing transition costs and timelines.

- Maintain & monitor project metrics

- Interact with clients with respect to project status and plans

- Conduct team meetings to review internal project / task status

- Report internally and, to the client periodically

- Closely monitor team performance against client SLAs and develop & implement improvement plans wherever necessary

- Oversee migration of projects through BAU stage and until handover to Operations

- Manage customer relationships during design & planning and pilot phase

- Undertake all project management responsibilities (including project planning, sizing, financial validation of commercials, client & internal reporting on project metrics, etc)

- Support Operations in development of offshore service management framework (SSA, SLAs, etc) jointly with customer for offshore service delivery

- Ensure adequate staffing (numbers and quality) in recruitment by coordinating with HR team

- Ensure successful accreditation of staff by coordinating with CORE trainers, process trainers and training development team

- Accountable for minimizations of migration costs

- Evaluate project risks and develop & implement mitigation plans

- Support onshore sales and relationship management team in identifying new / additional business opportunities with the customer

- Complete all relevant documentation for the transition

CLIENT SPECIFIC / ORIENTED:

- Work closely with client during design stage to develop project plan, capacity plan and implementation plan

- Interact with client in case of all project and offshore operations’ related issues during pilot stage

- Interact with client (in coordination with legal team & relationship management team) to support development of the Service management framework (SSA, SLAs, etc)

- Interact with client (in conjunction with relationship management team) for commercial matters

QUALIFICATION (Education):

- Graduate in any discipline, Preferably MBA/ PGDBM from a reputed Institute. Preferably Prince Certified and/or PMI certified.

DESIRED YEARS OF EXPERIENCE: 5-7 years of prior experience in transition

DESIRED INDUSTRY EXPOSURE:BPO

DESIRED ROLE EXPOSURE:

- Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives;

- Must have handled at least 5-7 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset;

- In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous;

- Knowledge/skill to design the Network for BPO/Call Center at offshore would be beneficial;

- Knowledge of MS Project, MS Visio, MS office is mandatory.

MANDATORY SKILLS / PROCESS ABILITIES SKILLS

- Exceptional presentation skills

- Capability to develop and maintain strong relationships

- Potential to handle multiple priorities simultaneously

- Thrive in a team-oriented & deadline driven environment

- Strong Planning and Organizational skills

- Confident and eloquent in written and oral communication

- Analytical Skills

- High on Integrity

- Crisis and conflict management

- Decision Making

- High follow up skills

- Outstanding negotiation and persuasion skills

- Team Player- Capable of leading a team

- Excellent rapport building skills

- Familiar with MS Visio and MS Project

PROCESS ABILITIES

- Adept at communicating across business and cultural barriers to ensure customer satisfaction

- Knowledge of writing proposals & documentation

Please mark subject line as'DGM – Transition'and mail to arvind@leadsearch.biz

Please mention current CTC & notice period