DGM - Transaction Quality

Job Description -

The job involves Leading Quality Analysts & processing of transactions pertaining to financial services and may include Bank Reconciliation to be done actively apart from generating and maintaining MIS data and/or Reports.

Managing individual/ quality teams aligned to each process/sub process for transactional quality & improvement initiatives.

Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements.

Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.

Role also involves detailed data analysis using different QA Tools like Pareto, FMEA, Ishikawa, Run Charts, QFDs, Hypothesis Testing. Use multiple QA metrics.

Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration.

Should possess good people management, client management and stakeholder management skills.