DGM - Tender Management - Commercial Shipping/Shipping BPO

- Preference Who is having experience in Tender management or commercial Shipping or Shipping BPO

- Previous experience in leading the team, willing to work in different shifts

- Ensure the deliverables in terms of Timeliness (On time action) and compliance is ensured with accuracy & TAT

- Ideas and Innovation is the key to process improvement.

- Manage Tenders for both Global and Regional customers, based on their specific Request for Quotation in close cooperation with relevant stakeholders, to deliver a correct, timely and value-adding response.

- Monthly meeting with Stakeholders and getting feedback on the team's performance

- Support cost reduction initiatives

- Achieve set workstation density (WSD) targets

- Control Attrition by Motivating team members by offering long-term career path

- Coordinate with the team in execution of the activities as defined in the SLA's and SOPs

- Reviewing of SOP and guidelines as and when required.

- Ensure cross-functionality within the team members and across the floor with other departments

- Identifying and developing key members in the team and ensure 2nd and 3rd levels of backups are created for these key members.

- Initiate Training/Coaching and is eager to share knowledge and help team members/peers to come up the learning curve.

- Make strategic & effective business decisions resulting in goal achievement & customer satisfaction