DGM - Program Management - Consumer Applications/SaaS Products

DGM - Program management

This person will be responsible to lead and manage projects across eCommerce, Marketing, Customer experience and product including product scoping and document management.

1. Responsible for overall program management across various functions including eCommerce, Marketing, Loyalty, Customer Experience, and product.

2. Define best-in-class program management practice including processes and documentation leading to timely, seamless and quality product delivery.

3. Build a culture of effective program and project management with strict adherence to processes and quality.

4. Responsible for product scoping and business requirement documentation in collaboration with internal and external stakeholders

5. Own and lead multiple, simultaneous projects across various functions and ensure effective tracking and escalation.

6. Support business and product teams in evaluation of product and services including designing of new initiatives to drive customer engagement, incremental revenue, and customer experience.

7. Manage specific product design and implantation basis business requirement.

8. Define a seamless communication and reporting process to update various stakeholders on project plans, status and results with clear stats and analysis.

9. Ensure highest standards of quality for each release, with use cases, documentation, UAT testing and training plans.

10. Work closely with Business and tech teams to define a streamlined product roadmap supporting business needs.

11. Anticipate risks and proactively escalate and provide solutions to avoid any business impact.

12. Analyse business problem and define technical solution to the problem in consultation with the business and technology team.

Required Skill Set:

- Need strong program management experience in product development.

- Exposure to consumer digital products is mandatory - preferably in managing consumer applications / SaS products.

- Experience in evaluation of digital products /solutions and build business cases with recommendations

- Exceptional planning and project Management skills; ability to handle multiple cross-functional dev pods and simultaneous business requirements.

- Should be able to write high-quality PRDs and BRDs, with great attention to detail.