DGM - Key Account Management - Travel

Location : Bangalore & Mumbai

Designation on Offer : DGM (Deputy General Manger)

Industry Preference: Telecom & IT

Package : Best in Industry

JD :

- Regular documented business review meetings with a sign off on customer service & debtors

- Client retention

- Achievement of TRS target (i.e. MICE, Hotels, Transport, VISA, Insurance, Calling cards, Rail, Forex)

- Renewal of the existing contracts

Business Management :

- Move clients to card platform; Organic growth; Profitability Management; move clients to Self Booking tool; Managing P&L of clients

- Relationship Management with the customer and vendors

- Account Profitability, Profit & Loss Management of customers being account managed

- Management and measurement of agreed SLA/KPI's, Consolidation of logs/progress on KPI- s

- Vendor Negotiations

- MIS preparation, Analysis and Delivery / Data accuracy

- To monitor compliance with regards to the preferred airlines of both the customer and Kuoni Business Travel

- Sharing of information with the team members/Review meetings with the teams

- Weekly TRS & Wealth report on the customer visits to be submitted to the Business Head and Head of Client Management.

- To conduct Traveler Survey's to measure the level of customer satisfaction

Bhawna