DGM - IT & Infrastructure Head

- Build customer facing digital solutions such as self-ordering kiosks, digital reservation solutions

- Digitizing back-end processes through technology driven solutions to move towards paperless operations

- Implement BI Tools and analytics software, including data lake, to create layer for future AI/ML implementations in food service industry

- Design & implement IT strategies (long & Short-term plans) aligned with business objectives to drive growth and innovation

- Collaborate with senior management to identify and prioritize IT initiatives (KPI yearly & OKR) that enhance operational effectiveness and customer experience.

- Oversee the development, implementation, and maintenance of mobile applications, website, and POS systems to ensure optimal performance and user experience.

- Lead the integration efforts to streamline processes and improve data flow between different systems and platforms if any.

- Identify Vendor Partner to deliver End-to-end Solutioning and review the same on need basis. Identify the Vendor Partner to Ensure scalability, reliability of Vendor Partner to meet current and future needs.

- Develops and manages enterprise system infrastructure

- Managing technology infrastructure and assets at across locations and coordinate with team to maintain and support company's technology hardware and software.

- Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations

- Managing emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility

- Recommending, developing, implementing and maintaining new and existing technology infrastructures

- Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers

- Leading efforts to research and pilot new technology to improve Infrastructure service. Developing processes to streamline and automate routine tasks

- Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns & process changes.

- Managing capacity planning of all production hardware servers and storage, proactively submit recommendations or proposals in order to meet business demand.

- Researching and assessing any capital equipment needs.