DGM/GM - Sr Project Manager - Travel

Job Summary

- Accomplishes project objectives by planning and evaluating project activities assigned from time to time.

Essential Job Functions

- Experience in the travel industry in areas of reservations, operations, service delivery, project management, technology implementation and business processes

- Should possess strong skills for process automation and implementation

- Setting up centralized operations solutions, both in-house & through external partners

- Having capability and prior experience to consolidate back office operations from around the country into a single location

- Creating SOPs and Process Maps in order to ensure Quality and smooth functioning of new accounts

- Training Operations staff on new processes and procedures

- Re-engineering existing processes and introducing automation to reduce manual and repetitive work, as well as ensure data and transactional accuracy.

- Possessing capability to single handed head the project related to consolidation of back office operations

- Work closely with all the Support Functions to ensure all laid down policies & processes are followed.

- Ability to analyse data, analyse trend and prepare MIS reports for the team, as and when required.

- Coordinate with client touch points on an as-and-when-needed basis.

- Delivery & management of all customers and operations metrics.

- Ensuring continuous improvement in Service Delivery.

- Continuously drive and improve Efficiency metrics

- Adherence to SLAs along with data integrity and reporting.

- Workforce planning & distribution in a 24/7 operations environment

- Identify cultural/geographical difference of customers within the process and educate team members on providing corresponding customer service.

- Maximizing direct customer satisfaction.

- Build and foster healthy group dynamics.

- Proactively identify possible threats to process and take suitable action.

- Any other responsibility that may be assigned to you from time to time.

Competencies Required

- Minimum of 10 years’ experience in the travel trade

- Should be technically very proficient on TMC, GDS,

- Should be strong on process orientation and should have implementation experience

- Team management skills and ability to ‘lead by example’

- Excellent verbal and written communication skills.

- Results driven, displays accountability and ownership.

- Self-motivated and ability to motivate others within the team.

- Proactive and ability to work under own initiative without direction.

- Passionate and high on energy levels.

- Strong analytical and logical reasoning abilities, and ability to anticipate, analyze and resolve issues.

- Business acumen and flair for customer service

- Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, Inventory Control, Verbal Communication

- Key role in medium to complex implementations

- Business consolidations skills and strategy

- Utilization of PMI process to define, analyse, implement, monitor and control projects

Project Manager – Travel

Job Description

- 9 - 10 years of experience working in a distributed product development environment

- Should have excellent communication, presentation and negotiation skills

- Should have full project lifecycle experience (atleast 5 projects)

- Should have prior experience working with product management to prioritize roadmap items for delivery

- Should have cross functional expertise as a developer, designer, business analyst and team lead on complex technology projects ; good knowledge of data structures, algorithms is desired

- Should have worked in cross functional teams (product management, development, QA, customers), understand team dynamics and priorities of each functional stakeholder and work with them to progress the project in a timely fashion

- Should be assertive, able to resolve conflicts and gain consensus in a cross functional team

- Should have good technical and domain knowledge, should appreciate business priorities so as to understand and appreciate dependencies in a distributed product development environment and resolve the dependencies

- Should have worked as a scrum team member and preferably as scrum master for 2 years

- Past experience with working on agile teams, scrum master, PMI-ACP certification is a plus

- PMP certification is a plus

- Knowledge of travel domain is a plus

Skills

- Strong project management skills

- Strong interpersonal, communication and presentation skills

- Stakeholder management in a functional organization; ability to work under pressure, negotiate and reach consensus

- Strong technical knowledge (PHP, Java,) to be able to work effectively with engineering managers

- Release management of products in faster time to market mode

- Co-ordination with teams spanning multiple geographies

- Strong analytical skills, technical and domain knowledge

- Good knowledge of data structures and algorithms

- Good knowledge of distributed product architecture

- Writing user stories, use cases, conducting workshops with product management and customers to elicit detailed requirements

- Estimation knowledge preferably knowledge of industry standard techniques e.g., Function Point, UCP, Planning Poker etc.

- Release notes preparation and validation

- Good expertise with Microsoft Project Plan

People Conexxions
Chandresh
Cell - 09029749003