DGM/GM - Process & Change Management - Insurance

Candidates below the age of 36 years from tier-1 B-schools and only Insurance or BFSI need apply.

The incumbent plays a critical role in helping projects process and change initiatives, meet business schedules within budget objectives. The role involves identifying, creating, designing and implementing change management plans for the CSO organization.

Key Accountabilities (A collection of duties and/or responsibilities assigned) :

- Identifying the current and future-state business processes.

- Helping the business stakeholders envision the future and how their work will need to change to support the future.

- Anchor all process enhancement requirements and production tickets thereof.

- Act as an interface for IT for all CSO requirements.

- Lead the proposed crack team for all central operations projects

Skills, Knowledge & Qualifications (Framework required by the position) :

- Project Management

- Strong Customer Services / Back end Operations management skills

- Process Improvement

Personal Attributes & Competencies :

- Strong inter-personal skills

- Collaboration skills

- Communication skills

Performance Measures (The quantitative measures of the job's overall responsibility) :

- Identify Process and Change Management requirements, and work out change plans

- Monitor, track and supervise production tickets for process change projects

- TaT adherence for Change Management projects