DGM/GM - Operations - Homecare

DGM/ GM- Operations- Homecare

- Overall - Overall lead of operations for home care business, including service delivery and P&L management

- Operations set-up:

- Effective participation in overall business set-up as a key business unit leader

- Outlining the operations blue print and set-up across all services

- Strategy - Capex and Growth areas

- Detailing the processes and policies for all services

- Setting up the key operational elements - communications center, operations center, front-end delivery and logistics

- Staffing the operations team

- Business build-out of clinical specialties

- Operations execution:

- Planning, directing, organizing and managing all Home Care Services.

- Work in close collaboration with all service providers, Nursing, paramedical, doctors and other staff to ensure delivery of world class Healthcare services.

- Design and implement effective Medical, Nursing and Paramedical staff model in a way that is directly proportional to boosting of revenue.

- Identifying and exploring ways and initiatives to control cost and generate revenue.

- Ensure effective Implementation of quality Policies and Procedures that are laid down by Medical Quality Department and participate in the Quality Improvement Programs.

- Participate actively in implementing the CRM program & suggest actions based on the review.

- Ensure all clinical and patient policies and procedures within Home Care meets the requirements of licensing or accrediting bodies.

- To review and respond to any Medical Review by the state of local surveys, inspections, and accreditation.

- To participate in reviews, complete statutory, statistical and annual reports as mandated.

- Represent the vertical for all medico-legal issues.

- Responsible for developing and implementing a Patient Feedback Process and regular patient feedback analysis.

- To Control attendance, discipline, postings/Duty Rosters, Leave etc. of all doctors/ nurses/ support staff and ensure they are fully trained.

- To ensure provisioning of equipment & store.

Minimum Qualifications - MBBS/ Post graduate preferably with a Diploma in Hospital Administration/Masters in Business Administration

Technical Skills

- Thorough understanding of Medical Delivery Systems

- Knowledge of best practices and processes of home care services

- Knowledge and expertise in setting-up of Medical/Support Systems and Processes.

- Knowledge of compliance issues related to hospitals

- Understanding of various quality management systems applicable to healthcare

- Ability to liaise with various stakeholders and BU for effective delivery of services

- Excellent strategic ability and analytical skills.

- Entrepreneurial mindset with strong operational excellence

- Strong commercial inclination to manage vendors