DGM - Financial Ops - Inv Banking/Wealth Mgmt

Opportunity for DGM Operations in Investment Banking / Wealth Management with minimum 10 yrs of Exp in International Investment Bank.

CTC : Upto 24 LPA

Location: Hyderabad

Job Description:

Position Summary

- Individuals in this role are responsible for large/multiple team(s). They are responsible for client deliverables and delivering business results in line with process targets. They are accountable for proper resource utilization and financial budgets for the process

II. Key Result Areas

- Manage and report adherence to service levels as agreed with the client

- Ensure Best-In-Class process/systems are deployed for the set revenue targets

- Responsible for Customer satisfaction measured through Customer Satisfaction scores

- Ensure Team Productivity levels are achieved as per the targets set year on year.

- Ensure Seat Utilization is as per Organisation goals.

- Ensure the revenue and profitability goals are achieved as per the performance targets set y-o-y.

- Ensure achievement of the team's required Learning Health Score

- Manage employee retention and engagement (Manage attrition within a target range)

- Contribute to Recruitment (measure through participation in screening and interviewing candidates)

- Identify areas of risk and implement risk management practices

- Domain-specific – understanding the overall value chain of Reference Data and Pricing

III. Typical Responsibilities

Business / Customer

- Deliver on financial goals for the business

- Manage customer relationships through regular communication with clients through weekly/ monthly reviews

- Discuss operational issues and Critical to Quality (CTQ) delivery

- Attend customer calls and meetings, pro-actively flag issues and prevent surprises

- Analyze customer feedback at desired intervals and initiate ways to improve the score.

- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value

- Manage and resolve escalations and issues raised by customers

- Act as a senior level escalation contact for clients and internal stakeholders for any issues.

- Prepare and report process performance metrics to stakeholders

- Participate in management discussions (Governance discussion, Management forums with customer)

- Anticipate & plan for new business & get involved in hiring

- Identify opportunities for growth & deliver on growth commitments (number of people)

- Identify key cost drivers and ensure they are optimized.

- Pro-actively identify opportunities for additional business with customer

- Adopt best practices from other processes/ verticals etc.

- Share value addition and best practices across teams

Project/Process:

- Ensure minimal risk in the process via a strong exceptions management process.

- Conduct regular meetings across groups to discuss ageing and risk items and drive it to a resolution

- Liaise across other departments in resolving complex issues resulting effecting operations delivery

- Representation in market wide industry forums for the responsible product / process

- Ensure proper documentation and knowledge transfer as per project plan and schedule

- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines

- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms

- Resource utilization and scheduling of end to end work

- Work with support functions to enable infrastructure support to team and ensure zero downtime

- Prepare for infrastructure and other growth related requirements

- Plan for resources based on volume projection and current available head count and allocate responsibilities

- Initiate and deliver on process improvement projects to improve process efficiencies

- Effective forward planning in terms of process delivery, people & client engagement

- Responsible for end to end delivery of new process transitions, including agreeing of KPI’s and tolerances.

People/Team:

- Provide guidance and mentorship to team

- Conduct performance appraisals for team members

- Identify training needs for direct reports and ensure domain/developmental trainings needs are met

- Manage attrition through skip level meetings, planning interventions, engagement calendars

- Drive knowledge management and continuous up skilling of the team

- Participate in organizational initiatives such as recruitment drives, training programs etc.

- Deliver communication received from senior management to the team members though town halls, team meetings.

Please share profiles & contact madhu.manchanda@neweraindia.com - 011-40888715