DGM - Finance & Account - ITES

DGM - F& A

My client is a leading name in the ITES space and is looking to hire DGM - F &A

KEY RESPONSIBILITIES :

Manage F&A business and have the ability to manage across towers viz

- Accounts Receivable OTC, Accounts Payable and R2R with major concentration on OTC domain PTP domains.

- Managing multiple client engagements / contracts - Operations support for establishing processes,
metrics identifications and reporting

- Manage relationships with customers at the senior management level and ensure customer satisfaction

- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making

- Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery

- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

- Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met.

STRATEGIC INPUTS / SKILLS REQUIRED :

- Should have in-depth knowledge of managing F&A operations metrics - depth and width

- Should have OTC experience around the following activities

- Collections & Dispute Management

- Credit Analysis

- Cash Apps & Billing

- Experience in an SAP environment would be preferred

- Stability - should not have changed jobs frequently

- Very high focus on implementation - essential for process delivery as per SLAs/ SOW

- Ability to interact and manage multiple customers and handle escalations

- Ability and proven track record to manage large teams effectively

- Drive to continuously look for opportunities to improve metrics and the validation of the data.

- Analytical and numerical ability - data driven

- Ability to create and present dashboards

- Good communication skills

- Willingness to work in night shifts.

Please share your resumes as priyankab@e-lixirweb.com