DGM - Content Design & Training Delivery - Insurance

DGM - Content Design & Training Delivery

POSITION DESCRIPTION

POSITION TITLE: DGM - Content Design and Delivery

BUSINESS UNIT: Business Competency Development

REPORTING TO: EVP - Sales Support and Business & Competency

NO OF REPORTEES: 3

LOCATION: Bangalore - Head Office

Position Summary (Comprehensive summary of what the job exists to accomplish)

Manage the entire Learning Continuum for Tied Agency

Key Accountabilities (A collection of duties and/or responsibilities assigned) :

- Create and Manage the learning continuum for Advisors, Sales Managers, Branch Managers and other senior levels in field as required as per the evolving needs in their respective roles

- Manage the content for all mandated and ad-hoc programs on a regular basis

- Manage and the knowledge and skill certification for Training managers, ATMs, Sales managers and Branch Managers

- Manage the content repository, knowledge portal

- Manage the content team and the Senior manager for BM development service delivery

- Delivery of Training programs as and when required and conducting Train the Trainers

Skills, Knowledge & Qualifications (Framework required by the position) :

1. Graduate (Post graduate desirable) with 10 to 15 year of work experience with at least 6-7 years in Content and Training delivery

2. Min 4-5 years in Insurance domain where the candidate has created and delivered programs for ranks equivalent to Branch Managers of ING Life or senior

3. Min 3 years of team management experience of managing training teams Exposure across different styles of training methodology and varied platforms of content delivery (like classroom, e-learning, simulations, workshops)

4. Excellent communication skills with strong written and spoken in English. Proficiency in regional language is desirable

5. Certifications and experience in instructional design, content management, behavioral training is desirable

6. Project management experience involving cross functional groups and

7. Vendor Management

Personal Attributes & Competencies :

1. Conceptualization skills

2. Ability to work even in ambiguous and abstract conditions and evolve concrete solutions

3. Creative problem-solving ability with an openness to challenge status quo

4. Strong people orientation

5. Highly Assertive

- Performance Measures (The quantitative measures of the job's overall responsibility)

- Design and develop training content & Presentation for Sales force in order to support the business

- Develop various initiatives and deliver programs for trainer development on a regular basis

PERSON PROFILE (for the Ideal candidate)

Base Location Bangalore - Head Office

Age (Min to Max) 32 - 36

Experience (Min to Max) 10 - 15 years

Specific Qualification Requirement, If any ( Eg: CA, LLB) NA

Industry Preference (Insurance, Telecom, BFSI) Insurance

Specific Skill Sets and

Weight age assigned to various skill sets NA

Position reports into EVP - Sales Support and Business & Competency

Direct Reports to the position 3

% Travel Required in this

Position NA

Any other specific requirements/ preferences NA