DGM - Cash Operations - BFSI/IT/Telecom

- Managing Cash operations for ATM's. Managing team and multiple customers.

- Ensuring accurate reconciliation of accounts with the banks and ensuring anamolies are rectified.

- Negotiate with banks and CRA on the penalties and recoveries and thereby ensuring no losses to the organization.

- Tracking and monitoring CRA behavior through compliance of CBR, DLR, C3R. Appropriately penalizing the CRA where applicable.

- Defining backend processes based on SLA / SOW committed to Banks

- Managing and controlling back end cash operations.

- Responsible for automation of the processes by implementing necessary tools with the help of technology.

- Working with other support functions within cash management team to ensure smooth service delivery to the customers (Banks).

- Optimization and planning to ensure that the cash replenishments (fills) are kept to minimum possible numbers. Maintaining cash efficiency ratio.

- Keeping tab on benchmarks / budgets and work towards cost reduction.

- MIS and reporting - Internal as well as Customer based on the frequency defined.

- Preparing the provisional billing details to be forwarded to finance on last day of the month

- Identifying and highlighting the operational issues related to customers, vendors (external as well as internal) and ensuring resolution.

- Monitoring team performance and provide necessary grooming as and when required to ensure maximum productivity.