DGM - Business Process Excellence - Healthcare/Pharma/Mfg

The statements below are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

Position Summary:

- Responsible for the implementation, support, consistency and advancement of the PPI Business System (BS) program for the country.

- Works with corporate PPI BS Leadership to evolve the program and build Company's competitive strength through PPI BS.

- Responsible to drive customer allegiance for India within the corporate guidelines for customer experience team.

Key Responsibilities:

- Partner with divisions and site leadership teams to facilitate the development of a strategic direction for continuous improvement activities at the division and site level as needed.

- Design and develop tactical plans with team to drive Continuous Improvement (CI) methodologies, concepts and tools across the organization such Strategy Deployment tools, VSM, Visual management and Stand up Meetings & PPI Methodology.

- Cultivate sponsorship and drive focus for standardized processes using CI tools.

- Manage PPI BS brand and communications across the division.

- Lead Divisional PPI Steering committee to create, maintain and continually improve the Divisional performance to achieve yearly and strategic goals.

- Build and support an environment for Continuous Improvement to allow generation of innovative ideas and enable achievement of organizational objectives in the most effective manner.

- Establish process improvement culture in the organization including projects identification, monitoring, control & closure.

- Train, coach and lead project teams at the division level and work with divisional and functional leaders to incorporate PPI BS tools and methodologies for use on large scale divisional projects.

- Prepare, monitor and evaluate reports to facilitate the attainment of yearly and strategic goals.

- Lead productivity improvement initiatives to reduce cost & improve company profit.

- Ensure customer survey program is executed within the corporate mandate framework & coordinate for survey configurations, survey data sampling and upload monitoring.

- Provide analytical support and establish CAS improvement plans based on customer feedback and link CI activities to improve CAS.

- Promote awareness about customer feedback and continuous improvement actions.

- This role requires engagement with Company Leadership team frequently.

- Other duties as assigned.

Minimum Requirements/ Qualifications:

- Experience coaching alignment between strategic business plans and lean improvement plans.

- Global perspective demonstrated in work experience. Ability to work in Matrix organization.

- Formal lean training and experience.

- Ability to influence others.

- Demonstrated Role Model leadership in a matrix environment.

- Able to drive strategic thinking and continuous improvement in both operational and nonoperational areas, including connecting the cross-functional resources to remove waste/grow along the extended value streams.

- Results oriented with a passion for driving business improvement and leading change in a large, complex, global environment.

- Great communicator, including accomplished written, oral and presentational skills.

- Broad knowledge of multi - functional, multi-site, global organizational processes and financial business methods.

- High ethical standards to support a professional business code of conduct.

- Graduate Engineer / Post Graduate in Management with certification in Process Improvements like Six Sigma, Lean process.

Non Negotiable Hiring Criteria:

- 10+ years of experience with 5+ years of continuous improvement and demonstrated exposure to key tools including 5S, value stream mapping, Kaizen blitz events etc.

- Trained/certified in any Continuous Improvement methodology such as Lean/Six Sigma etc.