DGM - Business Manager - Large Accounts - Telecom/Technology Domain

Designation: Business Manager

Grade : DGM

Location : Kochi

Experience : 8 - 10 years' experience in the B2B space

B2B Sales Experience in Telecom/Technology domain, leading a team of 4-6

Age : Max. 42/43 yrs

Purpose of the Job:

- The role is responsible for achieving vertical sales and revenue targets at the regional level through effective management of a team of account managers, handling sales for either voice or data solutions. The role is essentially involved in setting, allocating and ensuring meeting of the vertical sales targets for the region.

- Act as a bridge between the organization and the client to nurture / develop a relationship between the client and the organization for mutual benefit and increase market share. Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction , Key customer association, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information.

Increase Revenue from Data, Mobile & Fixed line Business:

a. Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify IT Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

b. Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.

c. Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business

d. Understand the business, market needs and the competitive environment of the client

Enhance customer experience and delight:

a. Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control

b. Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.

c. Build the relationship with the customer by helping the customer get the best customized solution s/he can get.

Account Penetration & Account Planning:

a. Need to ensure account planning for the accounts and map the goals of the account and ensure coverage within the account both it terms of the breadth & width of the account.

b. Help move the account over the continuum and get certification from the customer.

Team Development:

a. Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization