DGM/AGM - Customer Service Operations - Automobile

We have an urgent opening for the role of DGM/ AGM with a leading Automobile Company based in Pune.

Looking for 12 + years of experience in handling Marketing Campaigns, Dealing with Dealers, Business Development, Coordination with Insurance companies, Insurance renewals, Digitization, Customer enhancement, promotional schemes.

Job profile: Customer Service - Operations

Responsible for Accident Management & Marketing

- Drive Collision parts business development. (which is approximately 1/3rd of our overall business)

- Co-ordination with Insurance companies to retain customers at authorized workshops and thereby support in Accident Management business growth.

- Drive Insurance renewals resulting in higher revenue in workshops.

- Liason with Insurance companies/surveyors for better claim settlement ratios.

- Devise campaigns for better Body & Paint (B&P) business development.

- Insurance & Accident management KPI monitoring and strategy development towards sustainable growth for B&P business pan India.

- Digitisation of Accident management business (Mobile approvals etc.)

- Achieving high CSI in B&P business.

- Central marketing plan development and execution in close coordination with Retail marketing team.

- Plan promotional schemes for Service products and new business.

- Manage marketing budgets.