Deputy Manager - Service Excellence - Big4

Deputy Manager

Department : Service Excellence

Accountabilities :

- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice, knowledge and techniques when undertaking work

- Performs rapid assessment of the current landscape for clients and is able to provide insights around hypothesis and solutions

- Manage business stakeholders across different levels and build strong relationship

- Program manage multiple projects and initiatives independent

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

- Total-experience between 5-12 Years

- 8-12 Years of total experience with strong expertise in project management and change management

- Should have an experience of managing or supporting workstreams/project initiatives in large scale transformation projects.

- Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving breakthrough improvements

- Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Education

- B com/M com/ MBA/ICWA

- Lean Six Sigma Black Belt / Green Belt

Competencies/ skills :

- Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs

- Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements

- Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.

- Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)

- Wok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity

- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

- Be able to conceptualize and develop quality related training modules

Other skills :

- Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.

- Experience of having done BPMS or trained on BPMS (Business Process Management System)

- Self-starter who can work independently, displays initiative and is a problem solver

- Good Facilitator scheduling sessions and meetings

- Usage of Minitab/Microsoft Powerpoint, Excel and Word