Deputy Manager/Manager - Quality - NBFC

Looking for a Deputy Manager/ Manager- Quality with a Leading NBFC.

Location : Mumbai

Minimum experience required : 4 Years in quality domain

Major experience in Process Excellence, Quality Initiatives & Quality Audits is required.

Looking for candidates only from BFSI background.

Job Description :

- ISO 9001 process documentation, process audits and audit closures at Corporate office, Branches & Regional Offices ( HUBs/ Service Centers etc).

- Designing and setting up Management Information System for Key Metrics.

- Identifying and Implementing Process improvement Initiatives using Lean & Six Sigma Methodology.

- Working closely with Functional Quality Representatives (SPOCs) to achieve Process Standardization, Documentation & Updation of standardized processes, Implementation of standardized processes, Preparation of departmental dashboards and review with respective HoDs, MISs & Data collection need basis, Root cause analysis for escalated/important complaints - need basis and Improvement Initiatives.

- Working closely with internal/ external agencies to schedule and conduct Process Audits, Quality related Training's, ISO Certification, Six Sigma/ Lean implementation etc.

- Designing Dashboards for CEOs Dashboard reviews.

- Facilitate CSAT surveys and action plan implementation.

- Manage Idea Express Initiative for the organization.

Parul (Research Associate)
Iris Corporate Solutions