Deputy Manager - HR Operations/Business Partner - BPO

Job Description:

- Responsible for internal customer delight and satisfaction

- Responsible for working as Business Partner with the Operations rather than just a support function.

- Responsible for Human Resource activities which include Recruitment, Employee Care, Career Path for employees, Policies and processes, statutory compliance and Data Management.

- To hire the best talent as per JD fitment and within the budget

- To build the shortlisted profiles pool to meet the future requirements

- To drive the employee engagement activities to increase retention and ESAT

- To ensure the timely completion of the PMS process for all the employees

- To conduct ESAT surveys and work towards increasing the ESAT score

- Responsible for designing of HR policies and processes

- Responsible for handling the Employee Grievances

- To do the coordination with Training & Payroll Admin. to ensure the completion of all the employee related activities

- Play an advisory role towards the top management about internal development that is likely to effect the reputation of the organization.

- Team Management

Desired Skills and Experience :

- Strong desire for employee care

- Excellent command over English (Verbal & Written)

- Should be enthusiastic about interacting with people and a problem solver.

- Possess excellent listening skills

- Ability to motivate and inspire people

Educational Qualifications :

- MBA/PGDBM (Specialization in HR) /MPM

- Knowledge of Labor laws is desirable

4-7 years of experience in handling the HR Operations preferably in BPO (Employee strength : 1500+)

- At least 1 year working as Assistant Manager-HR in the last assignment

- High degree of Process and People orientation

- Good knowledge of MS - Office- (Excel, Power point, Word) & HRIS

- Strong Analytical skills