Deputy Manager - Dealer Management System - Automotive

As Regional CRM-DMS representative, the person will be required to plan specific support, deployment, sustenance and training targets of CRM-DMS (Dealer Management Systems) and facilitate further enhancements of the application

Experience- 3-6 years

Qualification: Engineering

Locations: Gurgaon, Thane, Bangalore, Chennai, Indore, Kolkata

The job responsibilities will include:

- Overall responsibility of driving excellence in sustenance processes of CRM DMS viz. Training, deployment, support and Sustenance.

- Interface with Project team, deployment team, Dealer Development Manager and the concerned Sales and Service Managers for finalizing the overall rollout plan in the particular Region

- To participate in the Change Management Process and work with the Dealers about the benefits of deploying the CRM/DMS process.

- Dealer handholding post go-live by conducting frequent application training for clients and dealer personnel.

- Track usage of the application through post deployment usage reports and ensure that the data is percolated to enforce compliance of the application by the dealerships.

- Help troubleshoot any issues escalated by Client's regional team and dealerships. Identify problems and facilitate related change to ensure usage of the CRM/DMS

Requirements:

- CRM/DMS Process knowledge & deployment management

- Knowledge of sales and aftermarket processes preferably for Automobiles

- Decision making & problem solving skills

- Good training and interpersonal skills

- Strong analytical ability

Click the apply button