Deputy Manager/Assistant Manager - Operations - BPO/KPO/ITES

Asst. Operations Manager

Position Title : Dy. Manager/Asst. Manager

Job Summary : Improve the operational systems, processes and policies in support of organizations mission

Key Responsibilities : Typical deliverable are :

- Develop and implement methods to create, track, measure and communicate processes and systems.

- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.

- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.

- Develop Strong process Knowledge.

- Oversee the successful implementation of Projects assigned.

- Prepare reports and maintain records of work accomplishments and administrative information, as required.

- Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.

- Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.

- Delegate and allocate responsibilities efficiently to manage projects end to end.

- Ability to identify strengths and weaknesses of team members and suitably make changes if required.

Core Competencies :

- Ability to manage multiple, concurrent projects and initiatives

- Outstanding verbal and written communication skills

- Excellent organizational skills with the ability to handle and prioritize multiple projects

- Self-starter. Must ask questions and learn new skills quickly on the job.

- Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates

- Ability to work under tight deadlines with short turnarounds in a fast-paced working environment

Qualifications/Requirements :

- Bachelor's in Engineering/other from Tier I institute in India or abroad and/or Master's in Engineering/Management from Tier I institute in India or abroad

- Minimum relevant experience of 5-8 years preferably from BPO/KPO/ITES industry

- The position will be based out of Mumbai