ROLE: DPE Operations - Healthcare  DESIGNATION: Deputy Group Manager & Group Manager  NO. OF POSITIONS: 2  LOCATION: DGM - Pune, GM - Gurgaon  YEARS OF EXPERIENCE: DGM : 10 - 12 years, GM : 14 - 16 years  QUALIFICATIONS: Graduate / Post Graduate  REPORTING TO: Associate Director - Healthcare Operations  KEY RESPONSIBILITIES :  - The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.  - The resource should have in depth knowledge of managing operations metrics - depth and width  - The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs/budgeting/ quality and process efficiencies/ work force management and other support functions to operations.  - The resource would be responsible for maintaining a strong customer relationship  - The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership  - Should have handled large teams in HC process with in depth HC knowledge of payer and provider business  - Should be able to scale up and provide leadership to teams as the centre grows - HC to non HC business  STRATEGIC INPUTS / SKILLS REQUIRED :  - Should have handled P n L responsibility  - Relevant exposure and depth in Healthcare Operations/ quality / transition etc.( depth of process know how)  - Should have eye for detail  - Should be mature - and be able to lead high-end first line  - Stability - should not have changed jobs frequently  - Ability to think out of the box - strategic thinking - (Larger picture)  - Very high focus on implementation - essential for process delivery as per SLAs/ SOWs  - Ability to interact and manage multiple customers  - Should have good interpersonal skills  - Should be Analytical  - Preferred from 3rd party BPO  - Should be resilient - ability to bounce back  - Ability and proven track record to manage large teams effectively - approx 400 + people  - Good project management skills  - Effective communication skills  - Good educational pedigree

Delhi NCR

Pune

Deputy Group Manager/Group Manager - DPE Operations - Healthcare 

Deputy Group Manager/Group Manager - DPE Operations - Healthcare  ,Job Description for Deputy Group Manager/Group Manager - DPE Operations - Healthcare  in IKYA Human Capital in  Delhi NCR Pune for (11-20) years of experience. Apply Now!

Job Description for Deputy Group Manager/Group Manager - DPE Operations - Healthcare  in IKYA Human Capital in  Delhi NCR Pune for (11-20) years of experience. Apply Now!