Deputy General Manager - Operations - School

Position Summary:

The Deputy General Manager - Operations is responsible for strategizing, designing, and implementing policies related to infrastructure operations across multiple campuses. This role oversees the administration of 4 to 5 schools, ensuring efficient operations in campus security, transportation, food and beverage services, housekeeping, and procurement. Additionally, the position involves managing projects and events, developing and mentoring a talented team, and maintaining high standards of safety and security.

Key Responsibilities:

1. Infrastructure Operations:

- Campus Infrastructure: Oversee the administration of 4 to 5 schools, ensuring smooth and efficient operations.

- Campus Security: Implement and manage security protocols and systems to ensure the safety of all stakeholders.

- Transportation Services: Manage transportation logistics and services for the campus.

- Food and Beverages: Oversee the dining experience, ensuring quality and safety standards are met.

- Housekeeping: Ensure cleanliness and maintenance of the campus facilities.

- Procurement: Manage the procurement of goods and services required for campus operations.

2. Project and Event Management:

- Understand requirements and prepare budgets and timelines.

- Identify internal and external resources for project execution.

- Ensure flawless execution of projects and events from start to finish.

3. People Management and Development:

- Develop and manage a team of talented individuals.

- Manage team performance and provide mentoring to ensure growth and development.

4. Safety and Safeguarding:

- Oversee the overall security and safety in the schools, including security equipment and systems.

- Ensure compliance with relevant laws and regulations, and timely renewal of all necessary licenses.

5. Food & Beverage Operations:

Oversee the dining experience for all stakeholders, ensuring high standards of service and quality.

6. Infrastructure and Maintenance Operations:

- Coordinate with the Head of Maintenance to ensure all key infrastructures are functioning and well-maintained.

7. Grievance Redressal:

- Address and resolve grievances escalated beyond the operational team members.

- Provide reassurance to parents and resolve issues with clarity and evidence.

8. Budget Management & Reporting:

- Propose annual budget plans for supportive services and maintenance of school facilities.

- Monitor key developments, project management, and suggest innovative solutions for improvements.

9. Stakeholder Management:

- Maintain close and effective relationships with key stakeholders and all departments.

- Ensure a premium student learning and living experience through effective operations management.

Qualifications and Skills:

- Proven experience in managing infrastructure operations, preferably in an educational setting.

- Strong project and event management skills.

- Excellent people management and development abilities.

- In-depth knowledge of safety and security protocols.

- Experience in budget management and reporting.

- Strong communication and interpersonal skills.

- Ability to develop and maintain effective relationships with stakeholders.