Deputy General Manager - Marketing - Wellness Firm

A leading Wellness company is looking to hire A Deputy General Manager.

Key accountabilities:

- Touch points enhancement across the customer journey

- Verbal and non verbal ways to continuously enhance customer engagement

- Work closely with training and operations team

- Ensure Customer Satisfaction

- Resolve customer complaints on social media platforms.

- Liaise with creative agencies, media ecosystem to develop and disseminate content

- Support internal communication initiatives to for employee engagement

Experience:

- Min. 10 yrs exp. in customer facing communication (digital, physical)

- Min 2 years exposure to experience enhancement in service industry

- Proven track record of designing and executing successful cross platform media campaigns

- Experience with managing call centre communications is bonus