Deputy General Manager/General Manager - Claims Operations - Healthcare Sector - BPM

A prestigious client, a BPM service provider in the healthcare sector, is looking for GM/DGM Claims Operations professionals to be located in Navi Mumbai and willing to work in shifts.

Roles & Responsibilities:

- Must be working with U.S based Business / Customers in U.S Shifts.

- Statutory Audit & Compliance Adherence (HIPAA/ISO/ISMS).

- Business Excellence/Improvements Projects.

- Improve employee retention and enhance employee engagement.

- Design and Drive Business/Program Excellence Initiatives.

- Identifying, recommending, and implementing ways to increase the productivity and the quality of the team.

- Attend to Client calls, Stat us Meeting and Client Feedback.

- Define and review KRA of Deputy Manager, Manager, Senior Manager, AGM.

- Identify and participate in training / developmental programs.

Skills required:

- Currently handling a team size of 300+ FTES.

- P&L Management.

- A bachelor's degree or equivalent qualification.

- RPA/Analytics Certification preferred.

- Preferably Lean/Six Sigma Certified.

- Ideal candidature would be 14-18 Years Overall Experience With Min 7- 10 Years In US healthcare Payer Operations.