Deputy General Manager - Customer Service Operations - Life/General Insurance

To ensure a smooth flow of central customer services operations, in the assigned vertical(s), including :

- Policy Servicing

- Customer Engagement

- Complaints Handling

- New Business Processing

Responsible for :

- Adherence to TAT

- Team Management

- Ensure all checks and controls are in place

- Cost Management

- System Improvement

The Candidate :

MBA with 8-10 years experience

Max age - 35-36 years

Candidates with past experience of managing at least 2 centralized back office operations in a Life Insurance / General Insurance set up will be preferred.