Deputy General Manager - CRM - Logistics Industry

ROLES & RESPONSIBILITIES:

Job Purpose/Objective:

- Responsible for managing sales funnel through optimum utilisation of the CRM tool and bringing efficiency in the system.

Key responsibilities:

- Managing and sharing the details of Sales pipeline through the optimum utilisation of the CRM tool.

- Re-visit the CRM tool to create friendliness of usage

- Training one sales organisation on managing the tool in terms of administration and its governance. Also, creating and updating training manuals for every process of CRM

- Ensuring updating of prospect, qualified, won data into CRM by Sales & Business Development Committee.

- Generating Business Intelligence through Analytics of the pipeline

- Ensure adoption, governance and usage for all business Units and making data/intelligence a part of the review process

- Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.

- Manage engagement with the technical team for enhancements, new developments, and query resolution.

- Own end to end process improvements for all Business Units.

- Liaise with finance as and when required during the process flow.

QUALIFICATIONS & COMPETENCIES:

Skills and Competencies:

- Minimum 10-15 years of experience working as a senior administrator for executive management level.

- Excellent analytical skills

- Influencing and impact skills

- Hands on Knowledge / certification of CRM system like salesforce.com, oracle CRM, Microsoft dynamics

- Exposure of managing sales pipeline in the past.

- Stakeholder Management

- Understand sales and commercial process

- Preferably from Logistics / Service Industry

- Strong work ethic, reliable, discreet, and able to retain confidential information

- Optimistic nature and strong team player

- Excellent organizational skills, strong multi-tasker, able to remain calm under pressure

- Professional demeanour, strong brand ambassador for the department

- Strong Microsoft Office skills, knowledge of social media

- Ability to research independently with speed and initiative.