Deputy General Manager - Building Management Operations - Real Estate Industry

Designation :General Manager

Department: Operations

Reporting Manager: VP

Location: Gurgaon

Purpose Of the Role:-

- To prepare a detailed Business Plan and Budget for the fiscal year

- To ensure the delivery of the Business Plan objectives, and Budget i.e., to run the building operations according to good commercial and retail property principles - to optimize footfall and retail sales thereby ultimately increasing the return on investment for retail properties and to maintain customer satisfaction level to retain existing customers.

- To minimize CAM Charges without diminishing the building Operational Standards.

- Work towards reduction of OPEX costs through efficient operations and initiatives towards energy efficiency.

- To ensure the fees and license reviews are completed before the due date.

- Efficient management and governance of partner contracts and vendor performance.

JD:

In the role, the following illustrative list of responsibilities are included, but not limited to:

- Business Plan and Budget - Ensure all decisions taken are consistent with the approved Strategic Direction of the building operations. Ensure delivery of the Plan and approved Budget through rigorous monitoring.

People Leadership -

- Work within the guidelines established by HR, ensure that all direct reports and on-site staff / vendor staff is properly and efficiently managed, including training, performance management and delivery of the Key Performance Indicators agreed with them.

- Hold staff meetings weekly at a set time or more frequently if required, to ensure that all staff is fully apprised of all activities, tasks and set priorities.

- Ensure operations are conducted in an environment of high ethics .

Building Operating Environment & Safety -

- Ensure staff and contractors are delivering in proper efficient working environments, including but not limited to, the adherence to Health and Safety requirements, proper IT systems and efficient equipment.

- Ensure all security and safety standards are followed and a safe environment is maintained at all times, especially the Emergency Evacuation System and Procedure.

Property Management -

- Building Fit outs - Monitor the Fit-out program and ensure that an ongoing fit out upgrade program is in place. Participate in the design sign off process.

- Operations - Maintain the highest standards of repair and cleanliness of the buildings. Ensure the risk profile meets agreed standards.

- Inspect Common Areas and property to ensure maintenance as per property standards.

- Developing and implementing procedures, control systems for maintaining quality & hygiene standards for streamlining processes and generating cost savings in operation.

Legal & Statutory Compliances -

- Be fully conversant with the Municipal Authority laws and the License Deed. Liaise with the Legal Department regarding the issues.

- Ensure a proper understanding of the legal responsibilities of the position and that the buildings are meeting proper legal obligations at all times.

- Stakeholder Liaison - Provide on-demand services to Senior Management, Retailers and Customers.

- Local Planning - Ensure regular contact with the local authorities and be aware of any development applications or other matters which may affect the buildings operations.

Vendor Management -

- Evaluation of Service Providers and selection: To Coordinate with SCM to Assess Property Management Companies and to participate in the selection Process.

- To regularly hold governance meeting with the service providers to evaluate performance against the agreed SLA's discuss site improvements and feedback.

- Public Relations - Establish and maintain harmonious relations with the Police, the local business community, the residential community groups, and others.

Displaying Entrepreneurial Spirit:

- Demonstrates energy, commitment and an unwavering determination to succeed; exceeds in ambitious goals. Is quick in foreseeing and responding to change; influences and guides others towards the change.

- Thrives on ongoing change; steers the team effectively during change to consistently deliver; perseveres despite setbacks & challenges. Generates groundbreaking ideas; motivates the team to contribute boldly; communicates & convinces in simple ways. Takes calculated data-based risks as well as accountability for all decisions made and processes implemented. Thinks through potential contingencies.

Delighting the Customer:

- Considers industry trends to predict customer needs; understands global models and applies practices that directly target customer needs. Reinforces the culture of "promise made - promise kept".

- Fosters and rewards a "Can Do" attitude. Proactively seeks customer perspectives and builds end-to-end customer centric systems and processes. Is prepared to balance short term gains with delighting the customer.

Empowering & Developing:

- Clearly align roles and clarify expectations across the unit. Conduct periodic reviews to monitor progress.

- Reinforce the culture of empowerment and accountability plan across functions; identify, select and build a diverse team; put in succession plans for self and others.

- Take tough and fair decisions in order to maintain a high performance environment. Encourage people to take risks & experiments, for learning and growth to occur. Actively provide learning opportunities for self and others- give feedback, coaching, mentoring and developmental assignments.

Achieving Business Success:

- Demonstrate a thorough understanding of the business strategy and align the unit strategy to it; understand the profit drivers and the external environment.

- Conduct detailed analysis and give recommendations for the business at the strategic level.

- Maximize revenue and profit for the business; build cost efficiencies and allocate resources wisely. Continuously communicate the business goals to the team in simple terms. Translate strategies into uncomplicated systems and processes. Drive compliance to systems; ensure their constant review and improvement.

Building Collaborative Relationships:

- Establish and build a network of external contacts that will benefit the business (including competitors). Interact with all individuals in a fair, objective and professional manner.

- Demonstrate sensitivity, humility and respect when dealing with others.

- Encourage and recognize collaborative working and information sharing with cross functional teams.

- Establish a win-win relationship internally and with partners; resolve conflicts and encourage teamwork. Establish a monitoring and feedback mechanism with partners around clearly defined expectations.

Qualification: B.Tech or MBA

Experience: 8-12 yrs

Other Skills:

- Good leadership and interpersonal skills

- Financial focus and understanding

- Customer focus