Deputy Director - IT Operations - Contractual Role

Deputy Director - IT Operations

- Overseeing network infrastructure and systems functionality

- Being responsible for IT operations, hardware devices, software applications and other infrastructure components including inventory

- Managing teams of technicians, system engineers and other IT staff

Job brief:

- We are looking for an Deputy Director IT Operations to oversee our company's hardware, software, applications and computer networks.

- Deputy Director IT Operations responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. Familiar with data protection regulations and able to manage multiple tasks at a time as a part of daily technical operations.

Ultimately, Deputy Director IT Operations ensures our IT systems are secure, consistent and reliable.

Responsibilities :

- Maintain and optimize local company networks and servers

- Be responsible for device and password management

- Oversee data backup and system security operations (e.g. user authorization, firewalls)

- Manage installations, upgrades and configurations of hardware and software

- Assess system performance and recommend improvements

- Resolve issues escalated by technicians and engineers

- Ensure data is handled, transferred or processed according to legal and company guidelines

- Provide support and guidance to stakeholders via help desk

- Control costs and budgets regarding IT systems

- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses

- Develop IT policies and practices

Requirements:
 
- Proven experience with IT Operations

- Experience with system installation, configuration and analysis

- Thorough knowledge of networks and cloud computing

- Knowledge of data protection operations and legislation (e.g. GDPR)

- Leadership and organizational skills

- Ability to manage multiple tasks efficiently

- Outstanding communication skills

- Problem-solving aptitude

- Graduate degree IT or relevant field / BSc/BA in Computer Science / BE

- Experience: Minimum 12 years and Maximum 20 years of experience in the relevant field.

- Employment terms : On contract for 2 years.

CTC Offered : Maximum upto 20 lacs

Preferred Industry: Education / IT / call center industry is preferred.

- Team handling role and Reportees: 50 team members and direct reporteesare 3-5.