Denave - Program Manager

Denave - Program Manager

Overall Exp: 8 - 12 years

Experience: Channel : 5-6 years minimum in Channel sales, Marketing & Mgmt

Experience in Program Delivery : 5-6 years sales account management experience

Experience IT industry: 6+ years minimum technology sales preferred

KPIS :

People management :

- Define overall monthly target for Team and Motivate them to achieve the same on daily /Weekly basis

- Plan ahead -next day's coverage, target

- Should have good flair of coaching his team members

- Ensure all hygiene factors are achieved & maintained

Partner Engagement :

- Strategic guidance/thought leadership in the community.

- Assess Challenges faced and Suggest quick resolution

- Monitor Support required & feedback management

Cadence calls :

- Weekly cadence with all iPMM's (including in-country iPMMs - Japan & Korea)

- Review MDF Activities/Issues/ Support required/ Partner feedback/ Recommendations

- Resolve key issues with Regional SPOCs

- Quarterly review with Regional Team

Program management :

- Define right in process KPIs and Monitor the same

- Weekly cadence to review the performance and articulate Highlights and challenges

- Multiple stakeholder management and coordination

- Publish comprehensive and accurate reports to client as per defined TAT

- Weekly cadence to review the performance and articulate Highlights and challenges

- Provide intelligent insights for various Geo locations

- Ensures team is meeting/ surpassing the Targets and Review the performance daily with the team

- Review with Vertical Head (VH) - KPIs and VoC

- Ensuring the partner queries are addressed in time

- Be a first point of escalation for all the Geo' s

- Ensuring Timely submission of the marketing plan by all partners

- Ensure that all the Marketing activities are approved and executed in timely manner

- Ensuring the MDF is spent in right limits

- Ensuring timely fulfilment of Partner claims

- Partner training on processes and campaigns

- Provide payment assistance to partners

Escalation Management :

- Escalation to PMM / DellEMC Regional teams on any challenges / non-adherence of process/cadence etc within the various teams.

Analytical Skills :

- Analyse the MDF spent trends and share right and wrongs

- Ability to analyze performance and suggest process improvement

- Analyse partner/region performance and reduce the variance in performance