Job Title : Transition Manager Department : Delivery Location : Malaysia Job Description : - Develop and deliver detailed transition plans with clear milestones and timelines, identifying inter-dependencies and in line with Transition Methodology. - Build and maintain a strong working relationship with business and functions, including key leadership Teams. - Deliver multiple transition projects aligned with the Operational Master plan, on time, on budget and compliant with the Denave transition methodology. - Ensure successful knowledge transfer and work-shadowing between the business and teams - Support the application of a Continuous Excellence culture and drive process stabilization &amp; optimization - Develop robust working relationships with key process owners across the business - Project Governance and Management - Implement the Governance Model established for transition projects to manage performance, relationships and controls - Ensure effective project, stakeholder and change management tools and processes are used properly throughout the transition - Provide support on Change Management and Communication for the transition programs - Establishing review mechanism to include performance, compliance, risk and transition milestone review Project Management Office Services : - Provide consolidated transition status reporting, dashboards and relevant measures at Denave service levels. - Ensure risks are appropriately managed and mitigating actions are in place to ensure continuity of service and minimum disruption to both existing operations and the processes to be transitioned. - Ensure that a robust monitoring process is implemented, and rigor is established to resolve process inefficiencies, and capture lessons learned in the deployment phase - Perform project quality checks and audits, ensuring compliance with the methodology - Manage a common transition documentation repository (project documentation, tools, templates, accelerators etc) Job Requirements : Qualifications ( Skills and Experience) : - Bachelor's/PG Degree with Project Management qualification (PMP, Prince2 or similar) is required with at least 3 years relevant experience in an SSC/BPO environment - Strong Project Management and Project portfolio Management capabilities with more than 3 years experience, in a fast-paced changing environment, ideally where Transition and Migration has been involved - Knowledge of project planning, implementation and management gained through experience using formal project planning tools and recognized project management methodology (PMP, Prince2, etc.) - Understanding of People Management Processes - Experience of working in a complex PMO environment - Stakeholder management : solid network with functional area, Markets, Region, ICT organization - Advance level of English (other languages will be a plus) - Preference will be given to candidates who have experience of Tele based Sales &amp; Marketing operations. - Business Process Engineering and optimization / DMAIC / LEAN - Knowledge of corporate functions and markets- organizational structure You can visit our Company Website at www.denave.com

Overseas/International

Malaysia

Denave - Manager - Transition 

Denave - Manager - Transition  ,Job Description for Denave - Manager - Transition  in Denave in  Overseas/International Malaysia for (5-8) years of experience. Apply Now!

Job Description for Denave - Manager - Transition  in Denave in  Overseas/International Malaysia for (5-8) years of experience. Apply Now!