Deloitte - Manager - Performance Management

Performance Management Manager

Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM). The PM team helps implement the process end to end for our business. As a Manager-PM, you will work with the team, PM lead, internal stakeholders, other Talent representatives, and business leaders for the seamless execution of the PM processes for the businesses.

Work you'll do

The PM Manager is responsible for executing the PM life-cycle consistently and efficiently in support of the FSS business group in collaboration with the PM Specialist and PM Analyst. The PM Manager will report to the PM Lead and partner with the PM Lead and other PM Managers on identifying process efficiencies. As a Team Leader (TL), the PM Manager identifies potential skills gaps among Team Members (TMs) and client audiences and provides feedback and coaching as appropriate, including suggesting professional development opportunities to bridge skill gaps on the FSS PM team. The PM Manager is also responsible for managing relationships with assigned Business Leaders (BLs) and Lead Business Advisors (LBAs) and Business Advisors (BAs) and provides exceptional customer service to the assigned FSS business group by advising and coaching the BLs and LBAs on performance insights and trends.

Client Management

- Educates LBAs, BAs, and Business Leads on PM processes, specifically the RPM design components

- Advises LBAs, BAs, and BLs on the best approach for implementing, executing, and delivering thePM lifecycle

- Partners with LBAs, BAs, and BLs on aligning performance insights to the FSS strategy

- Proactively reviews PM data pulled by the CTS reporting team and/or PM Analysts and highlights insights, trends, or concerns

- Coaches assigned FSS business group TLs and TMs on PM processes, specifically the new RPM design components

- Assists the FSS PM Lead in driving change management for the assign FSS business group

- Coaches, advises, and collaborates with other Talent teams, including Resource Management, Centers of Excellence, and Employee Lifecycle Events on their roles in the PM lifecycle

- Leverages Office of General Council and Talent Relations to manage potential risk

Team Management

- Escalates business concerns, risks, and issues to the FSS Lead as needed

- Conducts Check-Ins with PM TMs, sets work goals, provides feedback, and assists TMs in identifying professional development opportunities

- Coaches PM TMs on process implementation and strategic thinking

- Works with PM TMs on workload prioritization and problem solving

- Ensures PM TM's ability to deliver the PM lifecycle and escalates TM performance concerns to the PM Lead

Process Excellence

- Manages and executes the PM lifecycle in partnership with LBAs, BAs, and BLs with direction fromthe FSS PM Lead

- Owns the execution of the PM processes for the assigned FSS business group, including, but not limited to, Check Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers, etc.

- Troubleshoots potential process issues and provides solutions

- Collaborates with PM Lead, other PM Managers, and Process and Operations Lead on identifying process efficiencies

Training and Skills Development

- Develops and delivers process training to FSS audiences, including new hires

- Identifies and coaches PM Specialists and PM Analysts on potential training needs and development opportunities

- Escalates team training needs to the PM Lead and collaborates on solutions

The team

Our team culture is collaborative and encourages TMs to take initiatives and seek on-the-job learning opportunities. Our Manager- PM is committed to excellence in delivering quality deliverables and thus enhancing internal stakeholders' trust and delivering value to the customer. The focus on data quality, building efficiencies, stakeholder communication, and collaboration is paramount.

Qualifications

Required

- Bachelor's degree, relevant years of Human Resource Management or related experience, or masters in HR/Business Management/Certification in HR with relevant years of HR experience

- Prior experience in managing resources

- Prior experience with advising clients and stakeholder management

Required technical skills:

- Interprets data and identifies trends and performance insights.

- Manages resources and provides coaching, guidance, and continuous performance feedback.

- Demonstrates strong communication skills across the business to ensure collaboration of appropriate stakeholders.

- Applies strong strategic thinking, process improvement, and change management skills.

- Demonstrates strong project management skills, flexibility, and learning agility.

- Ability to manage multiple complex projects and competing priorities in a virtual environment (TMs and clients).

- Solves issues and develops solutions.

- Identifies, escalates, and resolves issues effectively and appropriately.

- Delivers PM training to TMs and clients.

- Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines.

- Proficiency in Microsoft Excel and Microsoft PowerPoint is a must.

Preferred skills

- Professional certification (PHR or SPHR as appropriate) preferred