Dell - Sr Advisor - Project/Program Management - SMAC

Proj/ Prog Management Sr. Advisors

Job Description:

- Analyzes and defines business needs and assists in developing appropriate solutions. Activities include evaluation, analysis, documentation of requirements, and translation into proper solution specifications.

- Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes. Understands the business implications of solutions, and assists in defining the solutions to support any future business requirements.

- Plan and execute project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.

- Keeps team and leadership updated on project status and risk factors. Ensures adherence to Dell quality standards and reviews project deliverables. Provides technical and business process guidance to project teams

Role Responsibilities:

- Business PM various Support and Service Designs for SMaC line of business globally for Dell.

- Represent CBS on global core team calls and track

- Planning process, presentations, document preparation (CBA, charter, schedule, reports), risk identification & mitigation plan, resource management and supervision of business UAT activities and sign off process

- Lead e2e project deployment in operations and setting up post deployment sustenance process

- Provide subject matter expertise on business process and program delivery.

- Works with business users to define and analyze problems.

- Maintains and manages systems key to the function that is supported.

- Performs systems user support.

- May design and implement new functional systems.

- Considers the implications of business solutions to the current and future environment.

- Devises or modifies procedures to solve problems considering resources, time and form of desired results.

- Acts as subject-matter expert on business processes of assigned area.

Qualification:

- In depth knowledge on SMaC, Service Designs, Pricing, Offers, Warranties user workflows and business process followed in CBS

- Strong presentation skills

- Strong leadership skills to drive and manage other project managers/stakeholders dedicated to a common project or fewer large/highly complex customer Projects/Deliverables

- Good understanding on Project Management principles and techniques (PM3)

- Proven ability to provide direction to other team members on Policies and Procedures.

- Advanced facilitation and communication skills

- Ability to work with cross functional teams globally

- Willingness to work between 02.00PM and 10.00PM - IST & available for late evening meetings, if necessary