Dell - Senior Advisor - Business Analysis - Analytics

Business Analysis Sr. Advisor

Dell's Online Engineering organization is hiring a Business Analysis Sr.Advisor to be part of their e-Commerce & e-Support applications team that includes the support of design and product development of Seller & Channel Applications.

This person will be a part of the Analytics COE supporting the Online Engineering organization. The goal of the Analytics COE is to drive world-class experiences for our buyers, sellers, and internal customers through analytic based insights and recommendations across Dell's Online platforms.

The person will be responsible for analyzing the performance of Dell's online programs in a dynamic, fast-paced, scalable & agile e-Commerce/ e-Support environment. The person will be responsible for undertaking analysis, reporting metrics and pulling data to understand and help improve the performance of various on-going initiatives on Dell.com.

The candidate will have hands-on analytics capabilities, expertise in analytical problem-solving techniques and frameworks and the ability to deal with large volumes of data. He/she will have the experience of working on solving complex analytical problems and should be comfortable with analytical tools.

Role Responsibilities :

Provide key business deliverables for internal stakeholders & program managers including :

- Analysis as requested by project teams including customer behavior, purchase behavior, online traffic, customer pathing, abandonment etc,

- Analysis of to identify gaps & issues in program implementations/ business performance, drive fast changes and optimize program deployment,

- Guide execution of key programs through targeted use of diagnostic frameworks, Ad Hoc analysis

Delivery of analytics support within a key project/ program/ business area :

- Drive deep integration with key program stakeholders, understand business & program objectives, assess impact on metrics,

- Provide appropriate depth of analysis leading to actionable recommendations, identify low-hanging fruit, ideation and development of business impact ideas in conjunction with program managers, inputs for continuous business improvements,

- Perform appropriate quality checks, ensure business continuity, including documentation of processes, data etc

- Execute to project roadmap

- Contribute to team development - including mentoring of junior team members, knowledge sharing, conducting training sessions etc

Preferences :

- Exposure to web analytics tools (such as Omniture, Google Analytics etc) will be an advantage, but is not necessary,

- Prior experience to the Online domain will be an added advantage.

Requirements :

- MBA from a good Management institute preferably with a strong analytical background OR Engineer from a premier institute with relevant experience as described above, along-with excellent business acumen (a high degree of business acumen is vital to this role)

- At least 6 years of relevant experience with good exposure to key analytical tools such as MS Excel, MS SQL, MS Access, SAS etc. Exposure to web analytics tools (such as Omniture, Google Analytics etc) will be an added advantage, but is not necessary.

- Good communication skills,

- Good academic record.