Dell - Inside Sales Supervisor

Inside Sales Supervisor

Role Overview :

Manages teams of Inside Sales Representatives responsible for selling Dell products, including personal computers, electronics and accessories, mobility products, services and packaged software. Represents, communicates and executes on specific sales strategies.

- Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

- Manages the hiring, staffing and maintaining of a diverse and effective workforce.

- Responsible for career development/planning, performance and pay discussions of team members.

- Directs and supervises a group of Transactional Sales Representatives responsible for taking customer orders via telephone, chat or e- mail.

- Works to resolve customer issues to ensure a world-class customer experience.

Role Responsibilities:

- Provides front-line supervision to an operational, production, sales, service or administrative team.

- Delegates assignments; plans and allocates work of the team.

- May contribute to financial and resource planning for the results of a team.

- Supervised team typically responsible for high number of transactions or processes.

- Supervised team typically performs a single task or multiple, but closely related tasks.

- Impacts team results through work of self and others.

- Assumes responsibility for accuracy, service and results of a team.

- Develops tactical plans, schedules, and key milestones.

- Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service.

- Work is guided by short-term objectives.

- Works under direction and follows protocols on predetermined work assignments.

- Applies broad job and technical skills.

- Develops an understanding of internal operations and how related functional areas interact to achieve results.

- Improves efficiency, quality and service of ongoing work.

- Provides day-to-day direction to assigned team.

- Assigns tasks and verifies accuracy of work.

- Communicates deadlines for completing assignments.

- Builds trust; explains the rationale behind processes, approaches and decisions.

- Motivates others and promotes collaboration.

- Resolves issues elevated by team members.

- Will spend a small portion of the time performing the work of the team.

- Primary focus of job is directing, coaching and mentoring team members.

- Has the authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members.

- Adapts team priorities to respond to customer and business partner needs.

- Has direct leadership responsibility for 2 or more reports.

- Responsible for career development/ planning, performance and pay discussions of team members.

- Leads improvement initiatives.

- Implements and ensures adherence to service delivery standards.

- Assumes responsibility for sales objectives.

- Reviews structured problems.

- Selects and applies appropriate standards/guidelines.

- Probes beyond the stated situation.

- Identifies underlying issues and consider possible alternatives.

- Manages a team of entry level Inside Sales Representatives responsible for taking customer orders via telephone, web (chat) or e-mail.

- Develops team's sales capabilities.

- Handles basic customer escalation issues.

- Entry-level supervisor, understands selling environment and capable of building familiarity with segment and product/service offerings.

- Builds strong team environment.

Candidate requirement :

- Should be open to work in night shifts in a 24x7 environment.

- Should have excellent communication skills in English.

- Should be open to relocate to Hyderabad

- Understands the sales process and customer segment strategy and is able to effectively manage a sales team.

- Ability to train and develop others.

Educational Qualification : Minimum Graduates in any stream. (10+2+3)

Preferences : 6-8 years of relevant experience