Dell EMC - Technical Account Manager - Post Sales

The Technical Account Manager (TAM) is a post-sales Technical resource within a specific Dell EMC practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

PRINCIPAL DUTIES AND RESPONSIBILITIES - 

- Maintains current functional and technical knowledge of the entire Dell EMC DPS Practice product lines

- Works in conjunction with and provides clear and constructive information to EMC Pre-sales team based on customer requirements

- Function as a front-line technical resource for "best practice" and informal customer questions. Has SME relationships in the functional engineering/product management groups that can be leveraged

- Shows the ability to lead/influence technical conference calls/F2F meetings with Customer and Account team management

- Working within the customers environment teams to drive consistent, predictable and scalable services to ensure successful post implementation best practices are being adhered too

- Identify and communicate sales opportunities at assigned accounts with the appropriate Sales Districts.

SKILLS

- In-depth knowledge on Dell EMC Data protection suite

- Strong technical expertise on Recoverpoint (RP), RP4VM, Avamar & DD

- Possesses operational command of the business

- Presentation skills

- Communication skills

Education Required: Bachelors (Non -Technical)

Experience Required: 10+ years relevant experience