Delivery Project Mgmt Executive - BPO

Delivery Project Executive

- Looking for a manager with experience in Delivery project Management for 2 years and should be able to handle Frontline Supervisors Ops Manager/TL/DM/Lead etc.

- Should have minimum 5 to 6 yrs exp in international BPO. Candidate from a banking or insurance industry would be suitable.

Key Responsibilities:

- Manages overall personnel, performance and discipline in the assigned area

- Evaluation and management of operational practices and procedures

- Provide direction to staff; ensure resolution of problems; sets priorities

- Provide expertise and leadership in assigned functional area

- Manage all client interaction and client communication. Should frontend the relationship with the client and PE (Account Management Team)

- Manage relationship with internal stakeholders and functions

- Responsible for attrition management,capacity planning and arranging for backfills on a timely basis

- Provide advice and assistance to senior management in the planning, implementation, and evaluation/modifications to existing operations, systems and procedures

- Establish work loads and provide support in decision making

- Responsible for front ending and controlling audit requirements and maintain a risk managed operations

- Key stakeholder to support and drive global initiatives for the account and sign off/provide inputs to global teams on key aspects of the account

- Drive engagement, career pathing and skill enhancement for employees in span

- Deliver to SLAs and SLOs to contractual terms

- Aid in creating new avenues of revenue growth and achieve financial performance of account to budget

- Support PE in developing and sustaining client relationships

Essential Skills :

- Experience of handling an international process is must.

- Ability to make quick, reliable decisions

- International Client Interaction

- Ability to supervise and manage a team of frontline supervisors (Ops Manager/TL/DM/Lead etc.).

- Strong knowledge of management principles and practices

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders

- Develops comprehensive planning and project management

- Understanding of key financial concepts (Revenue Enhancement, Cost Take Out, Margin Expansion, P&L Management etc.)

- Ability to Multitask and drive multiple initiatives

Note : Candidate should join within 15 days from the offer date. Candidates who are not working currently or serving notice period would be an ideal fit.

Salary - Max 13 LPA

If this opening interest you please share your profile to lakshmi@inspirationmanpower.co.in or call me at 9686454288.