Delivery Mgr - Life Insurance Process

Delivery Manager

Job Description

Key Responsibilities :

- Manages overall personnel, performance and discipline in the assigned area

- Evaluation and management of operational practices and procedures

- Provide direction to staff; ensure resolution of problems; sets priorities

- Provide expertise and leadership in assigned functional area

- Manage all client interaction and client communication. Should front-end the relationship with the client and PE (Account Management Team)

- Manage relationship with internal stakeholders and functions

- Responsible for attrition management, capacity planning and arranging for backfills on a timely basis

- Provide advice and assistance to senior management in the planning, implementation, and evaluation/modifications to existing operations, systems and procedures

- Establish work loads and provide support in decision making

- Responsible for front ending and controlling audit requirements and maintain a risk managed operations

- Key stakeholder to support and drive global initiatives for the account and sign off/provide inputs to global teams on key aspects of the account

- Drive engagement, career-pathing and skill enhancement for employees in span

- Actively participate and lead global projects and initiatives aimed at creating value for IBM and its customers

- Deliver to SLAs and SLOs to contractual terms

- Aid in creating new avenues of revenue growth and achieve financial performance of account to budget

- Support PE in developing and sustaining client relationships

Essential Skills :

- Minimum of 8 Years of experience and 2 year of managerial experience.

- Experience of handling an international process is must.

- Ability to make quick, reliable decisions

- International Client Interaction

- Ability to supervise and manage a team of frontline supervisors (Ops Manager/TL/DM/Lead etc.).

- Strong knowledge of management principles and practices

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders

- Develops comprehensive planning and project management

- Understanding of key financial concepts (Revenue Enhancement, Cost Take Out, Margin Expansion, P&L Management etc.)

- Ability to Multitask and drive multiple initiatives

Desirable requirements:

- Experience handling back office Life insurance process.

- Has worked as a DPE or back up to DPE.

- Experience on transitions

Please send profiles to this mail ID: baby@inspirationmanpower.co.in