Delivery Manager - SCM Operations

Order Management: Delivery Manager profile

- Good SCM domain knowledge and proficient in Order Entry process

- Fair knowledge in Master data management operations - Creation/Modification of Customer will be an added advantage

- Ability to interact with clients & internal teams effectively & ensure smooth operations

- Should have Overall experience of 10-12 Years & minimum 4 to 5 years of Team handling

- Experience of atleast 35-40 Members (Direct/ Indirect reporting)

- Good at negotiation skills & possess excellent people & client management experience

- Should be good at decision making & have experience in dealing with complex situations & identify solutions to mitigate the challenges

- Should have excellent reporting & presentation skills

- Should have driven Process improvement projects & involved in initiatives to improve process efficiency

- Green belt certification on any improvement project during the tenure will be an added advantage

- Excellent communication & client handling skills

- Good at people management & possess good interpersonal skills

- Flexible to extend & support as per business requirement

- Should be able to coordinate effectively with team members & Leads and deliver operation requirements as agreed with client

- Understand the business needs to each request and ensure the activity is completed within the defined SLA/KPI

- Understand business priorities and manage service ticket backlog efficiently and consistently delivery according to SLA

- Sharing required reports / updates to Internal/External stakeholders

- Strong written communication through emails for the query resolution process

- Well-organized and responsible with problem-solving skills

- Quick responder with the flexibility to work in extended shifts to support business requirements

- Willingness to work in any shift

- A team player with a high level of dedication

- Proficient in English (Written/Oral)

- Excellent computer skills (Outlook/MS Word/ Excel, PPT)

- Need to work from Bangalore location