Delivery Manager - Operations - Ad/PR/Events Business

Job Description :

 1. Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented.

2. Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under the purview.

 3. Handling client accounts and ensuring continuous development of the portfolio.

4. Handle client escalations & queries via call, mail or meeting.

 5. Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.

6. Publish TAT analysis and various other KPIs to client on regular intervals.

 7. Seek, process and execute client requests and updates.

 8. Maintain trackers, reports for client interaction.

Required Candidate profile :

 1. Must be highly detail-oriented and strong capability to multi-task.

 2. Must be proficient in Microsoft Word and Excel. Customer Centricity.

 3.Demonstrated excellence in analysis, problem solving, and effective communication.

 4.Strong team orientation, communication, creative and analytical skills

 5. Strong presentation skills

 6. Open to travel.