Delivery Manager - IT

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

- Collaborate closely with cross-functional teams to plan, execute, and monitor project deliverables, ensuring they are completed on time, within scope, and to the highest quality standards.

- Utilise Delivery management skills to manage project timelines, resources, risks, and issues while maintaining a proactive and customer-centric approach.

- Track & Report the progress of service delivery KPIs, SLAs, Compliances and take necessary actions for successful delivery

- Set clear goals and performance expectations for the team, fostering a culture of excellence, innovation, and customer-centricity.

- Escalation point for all Projects & Support engagements

- Cultivate strong and lasting relationships with customers by understanding their unique needs and ensuring that our solutions and services align with their expectations.

- Manage Vendor contracts, negotiations, delivery governance, KPIs

- Review all SOWs and meet customers to understand the requirements

Presales Collaboration:

- Collaborate closely with the sales team to drive presales activities, including assisting with technical presentations, product demonstrations, and solution proposals to potential customers.

- Leverage technical expertise to articulate the value proposition of our offerings and address customer inquiries during the presales phase, contributing to the overall growth of the business.

- Provide the scope estimation by skillset as well as milestones of projects

- Manage CSAT score as per KPI

- Presenting the solution and scope to the customer and defending