Delivery Manager - Indirect Taxation

JOB TITLE: Delivery Manager

CORPORATE JOB BAND: Band 6

EFFECTIVE DATE:

DIRECTLY REPORTS TO: Senior Delivery Manager

LOCATION: Gurgaon India

FUNCTION: Responsible for Indirect Tax.

1. KEY RESPONSIBILITIES

Job Summary - (Role Summary)

- Responsible for oversight, direction and supervision of the day-to-day operations of Indirect Tax, supporting Regional Operations in line with Service Level Agreements and IHG key objectives.

- Manage all aspects of IHG`s Indirect tax management reporting AMEA Sales Tax / VAT processes delivered by India team and review saving possibilities, manage risks and increase compliance process efficiency.

- The role involves direct responsibility for the management of a regionally based team that provides accounting services and support for the regions.

- Assess Indirect Tax compliance and associated systems capabilities, identify weaknesses and implement appropriate controls, processes and procedures.

- The role is responsible for global service delivery of a financial process for AMEA region to meet IHG company objectives.

- Manage and guide urgent and strategic business requests and provide advice on system requirements to ensure full Indirect Tax compliance.

Essential Duties and Responsibilities - (Key Activities, maximum 5 activities)

- Responsible for review of team operations, specialized transactions, and service quality.

- Insure task assigned to the AMEA region per the regional responsibility matrix are completed.

- This position has significant impact in managing Indirect tax services that improve effectiveness, efficiency and controls.

- Ensure all entities (companies, branches, etc) in the AMEA regions comply with their Indirect tax obligations and optimise tax costs

- Providing support to the audit management team in relation to Indirect tax risks.

- Preparing and presenting regular Indirect tax briefings

- Timely registration for Indirect tax where appropriate

- advice with regard to the nature of Indirect tax records that must be maintained and the different remarks on your invoices to EC-customers

- Preparation and submission of Indirect tax returns, including national forms for Intra community supplies and statistic obligations.

- Manage all aspects of Indirect tax refunds and be a centre of Excellence for all Indirect tax matters.

- Direct and oversee of the preparation of timely, accurate monthly financial statements.

- Direct preparation and review of work-papers for internal / external auditors.

- Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs.

- Define, implement and monitor standards and policies to ensure adherence to GAAP, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.

- Review process of preparing and reviewing monthly balance sheet reconciliations.

- Direct process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues.

- Maintain appropriate records suitable for research and internal or external audit in accordance with GAAP, SOX and SAS70 requirements.

- To ensure process applied by India based regional accounting teams are consistent and conform to the global strategy.

- Actively manage the business continuity and disaster recovery plans for the AMEA region.

- Coach and develop team members: hire, fire, assess, discipline, document performance, and recommend salary and classification changes.

2. REQUIRED SKILLS

- Demonstrated experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training.

- Demonstrated knowledge and understanding of PeopleSoft or other enterprise financial systems and Microsoft Office.

- Demonstrated knowledge of Generally Accepted Accounting Principles and practices as well as IFRS guidelines.

- Demonstrated project management experience in organizing, planning and executing small to mid-scale projects.

- Demonstrated experience in leading, motivating and developing people.

- Ability to competently liaise and articulate with fellow and higher levels of management, demonstrated effective verbal and written communication skills.

- Experience in working alongside a global team.

- Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.

Qualifications -

- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience; and

- Chartered Accountant with post qualification experience of 4-6 years.

Experience -

- 5+ years progressive work related experience in accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 3-5 years managing people.

- Required a relevant working experience in taxation.

- Experience in the design and delivery of process improvements involving IT is preferable.

3. ACCOUNTABILITY

Number of employees supervised -

Direct 1-5

Indirect 0-20

Business Impact -

- The role involves direct responsibility for the management of a regionally based team.

- The role is responsible for regional service delivery of a financial process to meet IHG company objectives.

Decision Making Responsibilities (Decision Rights) -

- Ultimately accountable for all aspect of service delivery in his/her regional process - quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience

- This position has impact regarding the prioritization of work and for identifying opportunities for improvement.

- This position has impact on resource allocation, project costs, schedule and quality levels for assigned area.

- This position has significant impact for ensuring efficient procedures are utilized and actionable plans are identified to achieve operational targets.

- This position makes independent decisions on accounts to resolve process or customer issues and to monitor and resolve vendor relations issues.

- Erroneous decisions or recommendations would normally result in potential negative impact to financials of IHG and external owner groups.

Physical Requirements -

- Work is performed in a normal office environment.

- Ability to function effectively in different time zones.

- Work may include regional and/or international travel.

Key Metrics

- To achieve Green rating for SLA deliverables.

- Employee Engagement scores

- All members are cross trained & Back-up plan is in place.

4. KEY RELATIONSHIPS

Key Internal Relationships -

- This position serves as primary contact for cash management with Regional Business Support for the purpose of day-to-day operations and issue resolution in compliance with specific Service Level Agreement, Management Contracts, and governmental regulation requirements.

- Regional Account Manager

- Group Treasury

- Regional Service Delivery Managers - other processes

- Global IT Support

Key External Relationships -

- External audit firms

- Works with Hotel Owners and managing companies as processes and transition of work may affect service delivery to them, offer value-added service, offer improved service.

- Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards.