Delivery Manager - Campaign - Eloqua/Adobe Campaign/Unica/Marketo

We have an opportunity for Delivery Manager - Campaign (Eloqua/Adobe Campaign/Unica/Marketo) with one of our product based client in Bangalore.

Job Description:

Manage a where the primary responsibility will be end-to-end campaign executions. These include but are not limited to:

- Campaign building

- Campaign management

- Campaign execution

- Creative creation

- Business Analytics

- Must have good experience in delivering Campaign engagements- Unica/Adobe Campaign/Eloqua/Marketo etc.

- Manage team to deliver on defined performance targets for client management.

- Manage the day-to-day activities of the team including: team scheduling; ensure dissemination of process, policies, performance and quality expectations.

- Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings and monthly account reviews.

- Manage team to ensure adequate account coverage through team schedules and back-ups. Responsible for coaching and developing staff to meet or exceed job expectations.

- Drive the development of the Client Management and / or Online Marketing discipline within the team

- Responsible for owning and driving performance for an Adobe Campaign Business. Assisting with quarterly business review preparation, adhoc reports and projects.

- Conduct, review, and respond to customer satisfaction surveys. Prepare action plan(s) to address identified issues. Improve customer relations which are reflected in customer service index.

- Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and resolution; work directly with customers as necessary to resolve escalated issues. Prepare appropriate status reports for delivery to customers and account management.

- Inform management of potential customer problems; when necessary, escalate customer problems to leadership for assistance in resolving the problem and/or dealing with the customer.

- Attend and represent Services team in customer meetings and marketing events as needed.

- Assist Account Development team with:

- Execution on Strategic initiatives identified by Business Analyst or Account Development team.

- Custom Reporting & Analysis.

- Campaign execution and optimizations across all customer channels.

- May act as the primary point-of-contact for the client

- Recruit, manage, mentor and professionally manage a team of consultants

- Manage consultant utilization goals to ensure performance against goal

- Contribute to the development of strategic goals and planning

- Execute annual performance review for team members