Delivery Head - US Market - IT Consulting & Services

Scrabble is mandated to hire a 'Delivery Head - US' for a fast-growing & profitable IT consulting & services company.

The opportunity is going to be based out of Gurgaon.

Resposibilities:

- Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for delivery-related discussions, escalations, and problem resolution.

- Project Management: Lead project delivery, including planning, execution, and monitoring, ensuring alignment with client expectations and timelines.

- Team Leadership: Manage and mentor delivery teams, providing guidance, training, and performance feedback.

- Resource Allocation: Efficiently allocate resources across projects, ensuring optimal utilization and timely delivery of services.

- Stakeholder Communication: Act as a liaison between the client, internal teams, and senior management, ensuring transparency and communication flow regarding project status and risks.

- Risk Management: Identify potential risks in project delivery and work proactively to mitigate them.

- Quality Assurance: Ensure that all deliverables meet the company's quality standards and client requirements.

- Financial Management: Monitor project budgets, track financial performance, and ensure profitability of delivery engagements.

- Continuous Improvement: Identify areas for process improvement and work to streamline delivery processes, implement best practices, and drive efficiencies.

- Delivery Management: Oversee the delivery of projects for clients in the Americas, ensuring timelines, quality standards, and budget adherence.

- Team Leadership: Lead and mentor a diverse team of project managers, scrum masters, and other delivery personnel, fostering a collaborative and high-performance culture.

- Client Engagement: Build and maintain strong relationships with key clients, understanding their needs and ensuring alignment with service delivery.

- Scrum Methodology: Implement and promote agile methodologies, ensuring teams are trained in scrum practices and that projects are executed efficiently.

- Presales Support: Collaborate with the sales team during the presales phase to develop proposals, presentations, and demonstrations that align with client requirements.

- Bid Management: Oversee the bid management process, including proposal writing, resource allocation, and pricing strategies, to secure new contracts.

- Resource Management: Optimize resource allocation across projects to maximize efficiency and meet client demands.

- Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on delivery timelines and client satisfaction.

- Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess project performance and team productivity, making adjustments as needed.

- Continuous Improvement: Drive initiatives for continuous improvement in delivery processes and client satisfaction.

Qualifications:

- 12+ years of experience in /delivery management, preferably within the IT or consulting sector.

- Proven track record of successfully delivering complex, multi-million-dollar projects.

- Experience managing remote and distributed teams.

- Bachelor's degree in Business, Information Technology, Engineering, or related field. Master's degree or PMP certification is a plus.

- Proficient in project management tools (e.g., MS Project, Jira, or others).

- Financial acumen, with experience managing budgets and profitability.

- Ability to manage multiple projects simultaneously and prioritize workload effectively.

- Understanding of US business culture and client expectations.

- Familiarity with Agile, Waterfall, or hybrid methodologies.

- Knowledge of cloud technologies and IT infrastructure is a plus.