Delivery Head - SAP - CPG Domain

Role : - Delivery Head - SAP ( CPG)

Location - Mumbai

Role Summary :-

Delivery Head will be the single point owner of the account to ensure that Customer gets the best from the Organisation in terms of service. As Delivery Head you will be responsible for identifying & delivering integrated technology offering & solutions to bunch of customers.

You are expected to disrupt customer thinking & build consensus for Organisations solutions & digital transformational offerings.

Domain - Retail, CPG (Consumer Packaged Goods)

Technology - SAP, Digital Transformation, Integrated Technology Solutions, Mobility, Automation

Qualification & Experience - BE / B.Tech / M.Teach with 20+ years of experience in IT Service Industry with last 5+ years in Senior Delivery Leadership & People Management roles.

Roles and Responsibilities :

- End to end accountability for service delivery for large customer accounts.

- Collaborate with Client Partner to define strategy for the account - Service delivery, Account Plan and Growth, SAP Solutions & Offerings, Digital Transformation initiatives, Employee development, Organizational Capability development

- Accountability for P&L, Financial and Operational metrics to drive in measurable efficiencies. Scope Definition, solutioning, planning, execution, resourcing, setup and run project governance. Define, Implement and Monitor initiatives defined in the account plan

- Contribute to Strategic initiatives for the customer organization, Alignment with customers business imperatives. Participate in reviews with customers, Travel to customer locations as needed and maintain cordial relationships with customers

- Benchmark performance of the service delivery organization and drive continuous improvement initiatives

- Present/ publish organizational achievements and capabilities to Analyst groups for benchmarking studies and surveys

- Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviours.

Principal Competencies :

Entrepreneurial Mind-set :

- Has global perspective in mind with ability to quickly align business & team to meet objectives.

- Able to analyze customer pain points, expectations, needs and customer experience and continuously able to remodel the services to enhance productivity

Customer Delight :

- Drives innovation & services driven culture. Deliver on expectations by adding value thereby delighting the customer.

- Able to convert customer into Promoter by exceeding expectations

Interpersonal Influence :

- Tailored communicator with ability to articulate his/her thoughts & view point effectively.

- Uses rational and emotional drives that would appeal to relevant parties with comfort in driving engagement. Drive & promote organizational culture within and outside the Organisation.

Learning Agility :

- Active & willing to embrace change; promotes new systems, processes, ideas & technologies to cope in an ambiguous environment.

- Encourage & lead the change that enhances organizational & workforce effectiveness.

Developing Self & Others :

- Identify, nurture and retain talent thereby inspiring & prompting organizational development.

- Encourage & foster people development initiatives, build high performance team by prompting culture of trust, collaboration & ownership.

Operational Excellence :

- Drive maximum value by guiding Org level initiatives systematically.

- Expert in Financial & Operational aspect while leading large customers.

- Inspires team to deliver results through innovative means & promote customer delight culture.