Delivery Head - Revenue Assurance - Telecom

Our clients are leading MNC & Industrial Conglomerate's (Automobiles, FMCG, Consumer Durables, Manaufacturing, Retail, EPC, Infrastructure - (Power, Energy, Oil & Gas, Ports), Information Technology, BPO, Pharma & Telecom with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

Perfect Placer (www.perfectplacer.com), Promoted by a team of dedicated professionals with varied background, having comprehensive and extensive industry and consultancy exposure, is - One of the most preferred and referred consultants- today in Executive Search & Placement.

Perfect Placer in less than half a decade has grown to be a force to reckon with, having offices in Mumbai, Chennai, Bangalore and New Delhi.

Perfect Placer along with its associate services has a long and prestigious list of leading Indian and Multinational Corporates in India and Outside across Managerial levels, functions and Industries, covering both IT and Non-IT specialized in chief executive, board member and senior-level management search assignments

Delivery Head - Revenue Assurance (Telecom - International)

- Responsible for serving International clients and ensuring the successful execution of projects.

- Managers develop lasting relationships with client personnel and seek to further these relationships through quality product delivery.

- You will be responsible for understanding the client's business and demonstrating technical competence in their product group and industry.

- Develop contacts within the business community and serve as ambassadors of the firm in the market.

- Achieve on-time delivery of bills & invoices to Customers

- Responsible for meeting collection targets defined from time to time.

- Responsible for implementation of efficient fraud and credit control measures

- Responsible for resolution of billing queries as per agreed SLAs

- Responsible for the implementation of proper dunning process

- Ensure billing inputs like Discounts, Adjustments, Charge Deviation etc. are in order

- Co-ordination with NHQ RA for customers bills related issues

- To drive and manage the risks across the organization and implement controls to minimize risk at the minimum cost.

- Identifying areas of Risks across the organization by interacting with various cross functional teams and establish controls at the identified leakage points.

- Using various statistical tools needs to analyze large volumes of data from various systems, identify patterns and trends and utilize these patterns and trends to identify abnormality in any activity.

- Highlight the abnormalities to the various Regional Heads/relevant decision maker to investigate and ensure that the abnormalities are properly explained and taken to a proper conclusion

- Responsible to ensure that the owner function establishes system controls in leakage prone areas

- Using various statistical tools needs to analyse large volumes of data from various systems, identify linkages, patterns and trends and utilize these linkages, patterns and trends to identify abnormality or fraudulent activities

- Highlight the abnormalities to the various Regional Heads to investigate and ensure that the abnormalities are properly explained or recovery is made against any misuse

- Identify how system controls can be placed in areas which are leakage prone and work with Cross functional teams and IT to ensure CR's are raised & properly tested

- Proven track records in establishing new Controls.

- Implementing system improvements and in identifying, quantifying and reporting fraud related risks.

- High Analytical Skills to establish linkages, Trending of large volumes of data and identify patterns to indicate high probability of frauds.

- Cross-functional knowledge and interactions for identifying and closing leakage points across areas - Acquisition/ Provisioning/Payments/ Field Service/ Material usage/Content

- Ability to negotiate with other departments in convincing of the findings and the recoveries to be made/penal actions to be taken for identified misuse.

- A broad, enterprise-wide view of the business and understanding of the telecom business

- Excellent communication skills to explain modus operandi of fraud scenarios.

Financial :

- Achieving Collection targets defined on a monthly basis. 95% Of the target to be met on a monthly basis.

- Implement Fraud and Credit Control to contain bad debts to (- x%) of the total billing amount

Customer :

- Ensure resolution of 100% of Customer Billing Queries within (4) days of Complaint logging

- Process/ Innovation

- Adherence to Billing & Collection and Quality Processes

Qualification, Experience & Skill Sets :

- CA or MBA Finance with 7+ years in telecommunications industry or in a telecom service consulting & handling International Customers (Europe & US)

- Expert knowledge on telecom revenue flow path and leakage risks

- Expert knowledge of telecom revenue streams and the related network elements

- Expert knowledge on control points relating to revenue streams to identify and minimize revenue leakage

- Expert knowledge on current revenue assurance principles

- Strong understanding of Telecom business application and services such as VAS, Roaming, Billing, Interconnect, Switching, Mediation etc.

- Understanding of KPIs and CSFs of the revenue assurance activities of the client.

- Proficient in Microsoft Office suite applications

Behavioral :

- High Inquisitiveness into the flow of operational activities

- Good Inter personal relationships with ability to probe into details.

- Result oriented

- Creativity, flexibility and openness to alternative approaches

- Team Development, Mentoring and Training

Technical :

- Awareness of IT systems used in the Telecom industry

- Working experience and proficiency in using Database Applications - Oracle/Business Intelligence/Excel IT System development experience will be helpful.

- Process Automation related experience

- Cross-Departmental Communication

- Understanding of System Configurations and System Controls

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

P.G.Ganesh
Perfect Placer
202/3 Pal Mohan Sadan
26/32 East Patel Nagar, New Delhi - 110008
Near Jaypee Siddharth
Mobile 9873663105