Delivery Head - Revenue Assurance & Fraud Management - Telecom

Our clients are leading MNC & Industrial Conglomerate's (Automobiles, FMCG, Consumer Durables, Manaufacturing, Retail, EPC, Infrastructure - (Power, Energy, Oil & Gas, Ports), Information Technology, BPO, Pharma & Telecom with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

Perfect Placer (www.perfectplacer.com), Promoted by a team of dedicated professionals with varied background, having comprehensive and extensive industry and consultancy exposure, is - One of the most preferred and referred consultants- today in Executive Search & Placement.

Perfect Placer in less than half a decade has grown to be a force to reckon with, having offices in Mumbai, Chennai, Bangalore and New Delhi.

Perfect Placer along with its associate services has a long and prestigious list of leading Indian and Multinational Corporates in India and Outside across Managerial levels, functions and Industries, covering both IT and Non-IT specialized in chief executive, board member and senior-level management search assignments

Delivery Head - Revenue Assurance & Fraud Management (Telecom)

Job Purpose :

Monitor revenues, transactions and margins along the Revenue Life Cycle to minimize any intentional or unintentional leakages in a proactive manner.

Core Responsibilities :

Set Strategy - Set the operations revenue assurance Strategy in line with the overall operation strategy and global revenue assurance strategy. The strategy should cover people, processes and tools

Improve level of Revenue Assurance - Develop a road map to improve revenue assurance maturity across all business units & ensure all revenue streams are covered. Ensure a local revenue assurance policy exists in line with the global revenue assurance policy.

Risk Analysis - Analyze risks on revenue, cash and margins across the revenue life cycle and develop measures to mitigate identified risks and ensure highest levels of leakage avoidance in line with industry best practices

Revenue Stream Assurance - Ensure End to End monitoring of revenues, transactions and margins along the revenue life cycle through the implementation of revenue assurance monitoring practices and tools, including but not limited to network, billing, product assurance, collection, sim box detection etc . Ensure management is aware of the risks associated with all revenue streams, and follow-up on monitoring of risks and mitigating actions. Work closely with revenue recognition teams to ensure accurate information is provided for accounting purposes.

Value Addition - Ensure the Revenue Assurance function is constantly adding value by preventing leakages and recovering revenues and margins.

Prevent Fraud along the Revenue life cycle such as Sim Boxes and International Revenue Share Fraud (IRSF) - Ensure processes controls and alarms are in place to prevent and detect fraud along the revenue life cycle including but not limited to Sim boxes, IRSF, Spam SMS, PBX Hacking etc

Network and Billing Assurance - Improve network and billing assurance across all revenue streams including the ongoing monitoring of usage generation, processing, rating & billing of rated and free/packaged products for all revenue streams including but not limited to voice, data and Financial Services

Product Assurance - Ensure a robust product assurance process is in place to ensure quality products including accurate billing, rating and accounting.

Automation - Ensure automation plans are implemented across the revenue assurance function including the automation of key reconciliations, revenue assurance controls and alarms

Standardization - Ensure key reconciliations and revenue assurance processes are standardized as per global guidelines. Ensure all standard alarms defined by the group including but not limited to IRSF, MFS, data etc. are implemented and monitored.

Key Reconciliations (Eg IN vs GL, MFS - platform vs Bank, Postpaid/Hybrid Receivables vs GL etc) - Drive automation of reconciliations and monitor reconciliations on a monthly basis to ensure all differences are fully reviewed and explained

Training - Ensure the revenue assurance team has adequate training to improve revenue assurance skills

Dashboard Alarms & KPI Monitoring - Monitor all revenue streams to proactively identify leakages through dashboards, KPIs and alarms.

Ad Hoc Support - Trouble shoot and provide assistance to other teams to solve leakage related issues.

Qualification & Experience :

- CA/MBA/ B.Tech with 10 years experience in Revenue Assurance/ Risk management Experience out of which last 5 years in the telecommunications industry.

- Attention to Detail: Ability to focus on the lowest level of detail and assess the impact at the macro level

- Transaction level detail is critical to deliver innovative solutions in this role

- Good Knowledge of the Telecommunications Industry and the Network

- Knowledge of Database and Query Tools

- Integrity

- Technical Expertise

- Audit Skills

- Numerical and Analytical Skills

- Leadership Skills

- Communication Skills

- Ability to influence others

- Passion for the role: Exhibit enthusiasm and a can-do attitude about work and deliverables

- Exemplify High standards: Expect him/herself and the team to perform at highest possible levels

- High level integrity