One of our client is looking for a Delivery Head for the Health Insurance Vertical. The brief JD is given below:
Job Description for Delivery Head
Responsibilities
- Handle Delivery Operations and Delivery Assurance in the Health Insurance.
- Responsible for Technical leadership, oversee People Practices, Talent Acquisition, IT Infrastructure etc.
- In charge of overall successful delivery of multiple projects within the stipulated budget and time-frame.
- Employee relationship and management, and quality assurance and control Manage multiple teams, projects and deliverables
- Run the Delivery Excellence initiative like Value creation, new technology rollout, etc.
- Exposed to ITIL, Waterfall & Agile models
- Closely work with Account Management for account growth strategies
Skill Requirements
- 16-18 years of Industry experience; At least 10 years Health Insurance project experience; At least 10 years of Project & Team Management experience
- Ability to manage large engagements (Over 100 team members) with distributed delivery location
- Experience in reporting to management on projects regarding resource utilization, implementation issues
- Experience in Delivery Management and Operational Goal Management, such as utilization, pyramid optimization, rotation, new hire induction, resource planning, budget and forecasting
- Good independent Process Management comprising metrics management, quality management, process (CMMi) management, CSAT (customer satisfaction) management
- Additional strong knowledge on Sitecore, Dynamics CRM is a PLUS
- Agile Development experience is a MUST.
- Technology Skills in area of .NET is a MUST
- PMP certification is a MUST
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