Delivery Assurance Manager - BPO

Position Name : Delivery Assurance Manager

The purpose of the job or role

Why it exists :

- To assist Head of corporate quality in ensuring deployment of integrated quality management system within an Operating unit

Primary Responsibilities :

Key responsibilities of this job include :

- Train and Certify new transitions on iQMS

- Engage with Black belts, MBB- s, and operations to ensure deployment of iQMS in their domains

- Represent the domain for showcasing iQMS offering to prospective clients

- Publish a quarterly report on iQMS deployment for all processes in their domains

- Engage with Black belts, MBB- s, Operations to close Non conformities reported in quarterly audits.

- Assist DAM special initiatives in driving iQMS deployment improvement projects in their domains

- Perform Internal audits as per schedule agreed with ACM

- Work with ACM in conducting iQMS training's in their domains as per agreed frequency

- Ensure that associates in his domains are certified on iQMS certification programs in line with their grades

Critical Success Factors:

- Excellent coordination & communication skills

- Influencing Skills

- Program management skills soft skills & networking

- Assertive & Self driven

- An eye for detail analytical and data oriented

Willing to question everything

Exposure to six sigma, JQI or any other CI approach

Education/Certification/Experience Requirements :

Educational Requirements : Graduation

Certification Requirements :

- Lean or Green belt certified, Certified Internal auditor for ISO 9001:2008, exposure to Information security standards and CMMI standards

Total Experience : 7-10 years in quality or continuous improvement function

Shift : Willing to work in all shifts (currently general shift)